東京，下雨，突然.....
好想念台灣.....家人.....朋友
以及，台灣特有的環境氛圍
也是我的心之所響往
台灣，媽媽，朋友們
你們好嗎？
2013年8月25日 星期日
My Hans....
Oh, My Hans, he is come to me again......
This British lady living in Australia chatted me with her tears suddenly to told me her husband it's came...... Oh my god O
As always, we are work at 3PM, This Thursday afternoon we do received other hotel phone call, they asked do we have a available room? Our response is to say, The customers must be come theirs own, but we all know that it should be another hotel reject case that way they referral to here, hung up the phone then start busy ready to work with other matters. About 3 hours later, we saw a police car parked in front of our hotel, then, an old lady to go off the police car, police car drove away without looking at it, this old lady when she opened our hotel door, her strong smell of her sweaty or ??? we try to stop breathing but we can't keep longer anymore, Yumi chan so lucky quickly to put on a mask, I and bobby san can't run, so, we have to face it.
This Australian old lady has a thick British accent, she's constantly to complaining the weather so hot and AUD exchange rate how low in the Japanese Bank, I looked at her obviously she is really exhausted, faltering the dragging suitcases seeing is about not drag and ready to fail, I'm quickly to help her to drag her luggage to get in, this old lady with a very very slow tone to saying she wants a room to stay for 5 night, I knew she had a problem Immediately, she with a thick British accent slowly to said what happened first thing with other hotel, she did not want to stay an appointment directly, that restaurant probably looked after her condition, told her that currently there is only one chamber and is upstairs through, you would think, for a 68-year-old lady who has a bad knees how did she to climb through on the second floor? thats impossible, then the old lady said that she can sleep at hotel ground floor, they are not agree with her this crazy idea, to send her away to ask her to find another hotel.....
yep, that is why Margaret's come to our hotel the reasons, of course, the other reason is that she has a slightly dementia problem plus strong smell of sweat, that's why the other hotel refused her reasons, Bobby san in the beginning kinda don't want to take this old lady in, he's constantly to asking her some irrelevant questions, I probably know he was trying to deny but don't know how to deal with, I'm behind Bobby san to poke him few times, I want Bobby san not to rush her, no matter where she go will be reject anyway....Because I could not bear to see her in this hot weather and poor health still need to find some hotels
so that..... we take her in.......
When I saw Margaret took a purse from her with a bunch of disorganized AUD JPY, I began to beat my forehead, Oh! My God! How could anyone like her to misplacing money! Watching her slowly to count the numbers for the Japanese yen and ready to pay money for the room, I thought: how did She's pass through these few days? when she received some money into her purse while she do keep to complaining about exchange rate is very bad in Japan, I found also there is a small gallipot she's not take back, I asked to her what kind of drugs she to using now? because Margaret's had dementia symptoms I want to remind her to take medication regularly, then results is....... she used specific the slowly voice to replied: oh~ this bottle is I put my Hans ash ...... (⊙ˍ⊙) hmmmmm…..what? ohhhhh ~ My God! ! ! ! I may almost throw out with the bottle..... but I am still very calm returned to her ..... I'm thinking holy crap! ! ! I slept for two days how explosive slept unsaturated o_O ||! also been a lots of strange dream (@~@) Bobby san are so worried about my unusual sleep, because i always get up early than him...
when she knew I have a cat then, the moment she atheism and tired eyes become very directly energized~ like a child to saying: I can see your baby daughter cat? I said: of course! I hold Isabella out of my room, Margaret's are happy like a little girl and directly toward her kiss kiss to Isabella, and, disconcertingly, usually it is my very difficult to deal with baby cat do Allow strangers to kiss her Lol I think isa must have been a special taste Marguerite overawed ~ take Marguerite to the room, give to her a glass of water and push her go take a bath, the way I helped her is for take out her nearly wearing one week the clothes thrown into my washing machine to wash, after showered she did not eat dinner go sleeps again! I can see she is very tired - I put a KFC chicken in her room, so she got hungry can find something to eat. begin ready to closing the finishing work, after the two of us in our room we do discussing this case about Margaret! Bobby san said: If not because I poked him a few times, he really want to send her to some place, he really would like to introduce her to the other Hotel. I said: Everyone will be old, some how can't inconvenient all the time! Marguerite are very tired and look so badly..... I can not stand it to see you sent her away! as long as she'll be clean will no problem! But! I think too naive ~ next to look how I'm to deal with the difficulties and the hard temper old lady LOL
Actually, Margaret's this time came to japan is to help her partner Mr. Hans to complete he's wishes, to sprinkled his ashes in Osaka Kyoto and other places, since the beginning of World War II, Mr. Hans is an orphan, is a Japanese family adoption and train him the spirit of Bushido, to put him in a box for 24 hour to overcome fears, furthermore, Margaret's would also like to meet her Japanese pen pal friend, over fifty years ago she has a Japanese pen pal, because of the war in Japan after the earthquake she's completely lost connection with her pen pal, in short, So, when Margaret complete sprinkle ashes in Osaka Kyoto, she try to get some hotel in-stay, but because she did not make any appointment, also summer break season and Fireworks season so the most hotel rooms was all full, she's kinda disappointed what happened to her so be train station, unfortunately, some police stepped by and do ask something, so she take the police car back to the police office, then, she vaguely to heard the police said that will like to sent back to the airport to return her country directly, if foreign tourists in Japan If you do not have an address to stay in the hotel, when the police to get you then in such a situation is need to be sent back to the airport directly, when Margaret's knew this news after she said to the police man: If you send me back to the airport I'll commit suicide died in front of police
(。_。) ahhhh~ she is really a stubborn old lady
So, when Margaret's was return back to train station is already close to midnight, she sitting in front of the train station looks helpless to crying, there is a Japanese family came to her and understanding the situation Margaret's has, so, Margaret's have a place to sleep! speak to here Margaret's cry again, she said: I would never thought there will be good people willing to take of her. the next morning she goodbye with the Japanese family after she took the bus come to Tokyo, the next thing is my good to me to headache enough LOL
I took care of Margaret's it's like my dear God to sent an angel try to training my patiences, but my patiences wasn't good enough for her..... Margaret's always said: I'm very independent person no need to take care within, but in fact, she's really needed someone to look after her indeed, because she needs to eat mild dementia and depression pills, sometimes are often to forget how to go back to hotel, like the next day she need to exchange AUD, so we told her the direction of the bank, the results..... she really got lost again.... it took her long time before she find the way back to her hotel...... then I cook her dinner, because I told her need to eat something then she can got some energy be able to walk! Margaret's likes to eat when someone next and to chat with her, though, Margaret's saying she could not eat the food what I made for her, but while she was eating also telling a story, in short, she's like a child, like someone to be accompany! After she finished meals, she said: physically my energy it's back! But I'm tired need to slept a little bit.... she went take a nap.
The next few days, seriously.... Margaret's she always have some thing happened, one day she went out go to the 100yen shop..... she lost again..... she went to police station to seek for some help, the police asking her passports for six times and asked her where she's live hotel? Suddenly her brain back to normal to said she live our hotel, and to showed police our hotel website paper, so the police man called to hotel want to verify if she is our guest? ! When we say yes, she is our guests. the police let Margaret's come back here..... lol here we no have any meaning to discrimination or against the old people, however, Margaret's have slightly dementia also have "age smelly" that's the plus one, No matter she's daily taken a bath still have bad smelly never go away~ latter she told me that she like to ate raw food, especially like to eat raw fish and vegetables...... every time, when she's walk back outside with the hot Weather to set in the hotel lobby, our hotel guests will be gone quickly... mostly they can not stand with Margaret's smelled ◎_◎
Once she came back from Ueno area, Margaret's when to Ameyoko cho to buy frozen salmon..... ready go to Ueno Park to feed the street cat, in this hot weather even frozen foods will melt too quickly deteriorated, so she take a salmon bag have salmon picnic over there also eaten raw salmon four pieces o_O || !when she returned to our hotel..... when the door is opened ..... ..... the fish smell plus her sweat .....it's like super good smelly..... don't even think too much! guests all gone quickly too....I immediately told Margaret's: That fish has been corrupted, you can not cook can not eat at the hotel, must be disposed of it now! in this moment~ Margaret's she was very angry with me to say why I do this to her? I really don't know how to explain with her, I said: Not everyone can stand with this fishy smelly, you do disturb guests to my hotel guests here! I have to be very honest and told her with a stern tone this is not acceptable to do it, she even said wanna give to my baby cat isabella..... I told Margaret's: Isabella's today eat sashimi already very full! Thank you for your kindness! In this way, despite her protests took that smelly fish bag wrapped with several layers of plastic throw in the trash can!
Finally to the Tuesday morning she's ready to go to the airport and to check out hotel, when Yumi chan come to work in the morning at 6:30 and found the lobby pull the curtain has been opened, Margaret's already inside to look read newspaper, when 9:00AM suddenly Margaret's told Yumi chan to said: ohhh, I really want to sleep~ can I lie down and sleep in the lobby? Yumi chan a quickly said: no! No! Other guests will mind! Unexpectedly Margaret's said: I do not mind~ ~ ~ Yumi chan finally please this old lady back to the room to get some sleep ~
Older is not shameful, everyone must go through with and die! But I want to say in this example by Margaret's case show to me, I got some sense of fear when I get old, we do not have kids, we never know I'll go die first or Bobby san? If leaving by myself soon maybe needs to faced with the problem of dementia elderly also stubborn problems peculiar to the time..... how can I do? The only certainty is that I will never ever to make myself smelly!
Sun Yat-Sen: 「Provision is made for the aged till their death, the adults are given employment, and the young enabled to grow up. Widows and widowers, orphans, the old and childless as well as the sick and disabled are all well taken care of.」This should only exist utopian idea, right? Taiwan social welfare can't compared with European or other countries, Margaret have government welfare payments to take care with. But I still thank for Margaret's brings me some inspired, I want to buy more than one insurance Lol when I getting old at least have insurance can take care of me!
As always, we are work at 3PM, This Thursday afternoon we do received other hotel phone call, they asked do we have a available room? Our response is to say, The customers must be come theirs own, but we all know that it should be another hotel reject case that way they referral to here, hung up the phone then start busy ready to work with other matters. About 3 hours later, we saw a police car parked in front of our hotel, then, an old lady to go off the police car, police car drove away without looking at it, this old lady when she opened our hotel door, her strong smell of her sweaty or ??? we try to stop breathing but we can't keep longer anymore, Yumi chan so lucky quickly to put on a mask, I and bobby san can't run, so, we have to face it.
This Australian old lady has a thick British accent, she's constantly to complaining the weather so hot and AUD exchange rate how low in the Japanese Bank, I looked at her obviously she is really exhausted, faltering the dragging suitcases seeing is about not drag and ready to fail, I'm quickly to help her to drag her luggage to get in, this old lady with a very very slow tone to saying she wants a room to stay for 5 night, I knew she had a problem Immediately, she with a thick British accent slowly to said what happened first thing with other hotel, she did not want to stay an appointment directly, that restaurant probably looked after her condition, told her that currently there is only one chamber and is upstairs through, you would think, for a 68-year-old lady who has a bad knees how did she to climb through on the second floor? thats impossible, then the old lady said that she can sleep at hotel ground floor, they are not agree with her this crazy idea, to send her away to ask her to find another hotel.....
yep, that is why Margaret's come to our hotel the reasons, of course, the other reason is that she has a slightly dementia problem plus strong smell of sweat, that's why the other hotel refused her reasons, Bobby san in the beginning kinda don't want to take this old lady in, he's constantly to asking her some irrelevant questions, I probably know he was trying to deny but don't know how to deal with, I'm behind Bobby san to poke him few times, I want Bobby san not to rush her, no matter where she go will be reject anyway....Because I could not bear to see her in this hot weather and poor health still need to find some hotels
so that..... we take her in.......
When I saw Margaret took a purse from her with a bunch of disorganized AUD JPY, I began to beat my forehead, Oh! My God! How could anyone like her to misplacing money! Watching her slowly to count the numbers for the Japanese yen and ready to pay money for the room, I thought: how did She's pass through these few days? when she received some money into her purse while she do keep to complaining about exchange rate is very bad in Japan, I found also there is a small gallipot she's not take back, I asked to her what kind of drugs she to using now? because Margaret's had dementia symptoms I want to remind her to take medication regularly, then results is....... she used specific the slowly voice to replied: oh~ this bottle is I put my Hans ash ...... (⊙ˍ⊙) hmmmmm…..what? ohhhhh ~ My God! ! ! ! I may almost throw out with the bottle..... but I am still very calm returned to her ..... I'm thinking holy crap! ! ! I slept for two days how explosive slept unsaturated o_O ||! also been a lots of strange dream (@~@) Bobby san are so worried about my unusual sleep, because i always get up early than him...
when she knew I have a cat then, the moment she atheism and tired eyes become very directly energized~ like a child to saying: I can see your baby daughter cat? I said: of course! I hold Isabella out of my room, Margaret's are happy like a little girl and directly toward her kiss kiss to Isabella, and, disconcertingly, usually it is my very difficult to deal with baby cat do Allow strangers to kiss her Lol I think isa must have been a special taste Marguerite overawed ~ take Marguerite to the room, give to her a glass of water and push her go take a bath, the way I helped her is for take out her nearly wearing one week the clothes thrown into my washing machine to wash, after showered she did not eat dinner go sleeps again! I can see she is very tired - I put a KFC chicken in her room, so she got hungry can find something to eat. begin ready to closing the finishing work, after the two of us in our room we do discussing this case about Margaret! Bobby san said: If not because I poked him a few times, he really want to send her to some place, he really would like to introduce her to the other Hotel. I said: Everyone will be old, some how can't inconvenient all the time! Marguerite are very tired and look so badly..... I can not stand it to see you sent her away! as long as she'll be clean will no problem! But! I think too naive ~ next to look how I'm to deal with the difficulties and the hard temper old lady LOL
Actually, Margaret's this time came to japan is to help her partner Mr. Hans to complete he's wishes, to sprinkled his ashes in Osaka Kyoto and other places, since the beginning of World War II, Mr. Hans is an orphan, is a Japanese family adoption and train him the spirit of Bushido, to put him in a box for 24 hour to overcome fears, furthermore, Margaret's would also like to meet her Japanese pen pal friend, over fifty years ago she has a Japanese pen pal, because of the war in Japan after the earthquake she's completely lost connection with her pen pal, in short, So, when Margaret complete sprinkle ashes in Osaka Kyoto, she try to get some hotel in-stay, but because she did not make any appointment, also summer break season and Fireworks season so the most hotel rooms was all full, she's kinda disappointed what happened to her so be train station, unfortunately, some police stepped by and do ask something, so she take the police car back to the police office, then, she vaguely to heard the police said that will like to sent back to the airport to return her country directly, if foreign tourists in Japan If you do not have an address to stay in the hotel, when the police to get you then in such a situation is need to be sent back to the airport directly, when Margaret's knew this news after she said to the police man: If you send me back to the airport I'll commit suicide died in front of police
(。_。) ahhhh~ she is really a stubborn old lady
So, when Margaret's was return back to train station is already close to midnight, she sitting in front of the train station looks helpless to crying, there is a Japanese family came to her and understanding the situation Margaret's has, so, Margaret's have a place to sleep! speak to here Margaret's cry again, she said: I would never thought there will be good people willing to take of her. the next morning she goodbye with the Japanese family after she took the bus come to Tokyo, the next thing is my good to me to headache enough LOL
I took care of Margaret's it's like my dear God to sent an angel try to training my patiences, but my patiences wasn't good enough for her..... Margaret's always said: I'm very independent person no need to take care within, but in fact, she's really needed someone to look after her indeed, because she needs to eat mild dementia and depression pills, sometimes are often to forget how to go back to hotel, like the next day she need to exchange AUD, so we told her the direction of the bank, the results..... she really got lost again.... it took her long time before she find the way back to her hotel...... then I cook her dinner, because I told her need to eat something then she can got some energy be able to walk! Margaret's likes to eat when someone next and to chat with her, though, Margaret's saying she could not eat the food what I made for her, but while she was eating also telling a story, in short, she's like a child, like someone to be accompany! After she finished meals, she said: physically my energy it's back! But I'm tired need to slept a little bit.... she went take a nap.
The next few days, seriously.... Margaret's she always have some thing happened, one day she went out go to the 100yen shop..... she lost again..... she went to police station to seek for some help, the police asking her passports for six times and asked her where she's live hotel? Suddenly her brain back to normal to said she live our hotel, and to showed police our hotel website paper, so the police man called to hotel want to verify if she is our guest? ! When we say yes, she is our guests. the police let Margaret's come back here..... lol here we no have any meaning to discrimination or against the old people, however, Margaret's have slightly dementia also have "age smelly" that's the plus one, No matter she's daily taken a bath still have bad smelly never go away~ latter she told me that she like to ate raw food, especially like to eat raw fish and vegetables...... every time, when she's walk back outside with the hot Weather to set in the hotel lobby, our hotel guests will be gone quickly... mostly they can not stand with Margaret's smelled ◎_◎
Once she came back from Ueno area, Margaret's when to Ameyoko cho to buy frozen salmon..... ready go to Ueno Park to feed the street cat, in this hot weather even frozen foods will melt too quickly deteriorated, so she take a salmon bag have salmon picnic over there also eaten raw salmon four pieces o_O || !when she returned to our hotel..... when the door is opened ..... ..... the fish smell plus her sweat .....it's like super good smelly..... don't even think too much! guests all gone quickly too....I immediately told Margaret's: That fish has been corrupted, you can not cook can not eat at the hotel, must be disposed of it now! in this moment~ Margaret's she was very angry with me to say why I do this to her? I really don't know how to explain with her, I said: Not everyone can stand with this fishy smelly, you do disturb guests to my hotel guests here! I have to be very honest and told her with a stern tone this is not acceptable to do it, she even said wanna give to my baby cat isabella..... I told Margaret's: Isabella's today eat sashimi already very full! Thank you for your kindness! In this way, despite her protests took that smelly fish bag wrapped with several layers of plastic throw in the trash can!
Finally to the Tuesday morning she's ready to go to the airport and to check out hotel, when Yumi chan come to work in the morning at 6:30 and found the lobby pull the curtain has been opened, Margaret's already inside to look read newspaper, when 9:00AM suddenly Margaret's told Yumi chan to said: ohhh, I really want to sleep~ can I lie down and sleep in the lobby? Yumi chan a quickly said: no! No! Other guests will mind! Unexpectedly Margaret's said: I do not mind~ ~ ~ Yumi chan finally please this old lady back to the room to get some sleep ~
Older is not shameful, everyone must go through with and die! But I want to say in this example by Margaret's case show to me, I got some sense of fear when I get old, we do not have kids, we never know I'll go die first or Bobby san? If leaving by myself soon maybe needs to faced with the problem of dementia elderly also stubborn problems peculiar to the time..... how can I do? The only certainty is that I will never ever to make myself smelly!
Sun Yat-Sen: 「Provision is made for the aged till their death, the adults are given employment, and the young enabled to grow up. Widows and widowers, orphans, the old and childless as well as the sick and disabled are all well taken care of.」This should only exist utopian idea, right? Taiwan social welfare can't compared with European or other countries, Margaret have government welfare payments to take care with. But I still thank for Margaret's brings me some inspired, I want to buy more than one insurance Lol when I getting old at least have insurance can take care of me!
漢斯先生
Oh, My Hans, he is come to me again...... 這位住在澳洲的英國老太太流著眼淚在跟我聊天時突然講到她先生來了......喔～我的天兒啊 (@~@)? 瑪格麗特 現年68歲英國人～母親生下她之後約五六歲時就拋下她搬到紐西蘭.....瑪格麗特從此被鄰居一位百歲的老奶奶養到16歲後來鄰居過世她輾轉到了孤兒院，接下來她成年後像吉普賽人般的流浪到了紐西蘭，我想瑪格麗特應該是想要尋找生母詢問她為什麼要丟下她不管？！接著又流浪到澳洲把身上僅有的機票錢換了之後買了一間房子？從此之後就在澳洲定居，有著一段婚姻但已經結束後來才與德國的先生同居...她也是獨自一個人完全沒有小孩但有著四隻貓咪陪伴著她......看著她歷盡風霜的臉龐與灰色黯淡而無光的眼眸，可以理解她受了許多人生的挑戰與磨練.....她....看起來不像68歲的感覺像八十歲的老婆婆！
我們一如往常的工作著，星期四的下午飯店接到一通同業的電話詢問我們還有沒有空房？我們的回覆是說請客人本身自己來看看，但我們都心知肚明的知道這應又該是一個其他飯店拒絕的客人而轉介到我們這邊來的案子，電話掛了之後就開始忙著其他準備上班事項。大約三小時之後，我們看到一台警車停在飯店門口，隨後，一位老太太走下車，警車頭也不回的一下就開走了，當那個老太太一打開飯店大門時，她身上濃重的汗臭味迎面撲鼻而來，我們大家都比氣長的憋住自己的呼吸，由美醬趕緊把口罩戴起來，我跟高村先生是來不急跑，就乾脆直接跟她對上了。
這位澳洲老太太有著濃重的英國腔，不斷的抱怨說外面天氣好熱以及澳幣在日本銀行換匯有多低之類，我看著她確實是一副筋疲力盡的模樣，披頭散髮之外還步履蹣跚的拖著行李箱眼看就快要拖不動準備癱了，我趕緊上前去幫忙把行李箱拖進來，當老太太用著非常緩慢的語調說著她要住宿，我就知道她有問題了，她用濃重的英國腔緩慢的說著她在前一家飯店所遭遇的事情，她是沒有預約就直接要住宿，那家飯店大概看了她的狀況之後，跟她說目前只有一種房型是通舖而且是樓上的通舖，想也知道要一個68歲膝蓋不好的老太太爬上通鋪的二樓是不可能的事，後來老太太跟飯店說那她打地鋪睡覺，飯店不同意她這瘋狂的想法，為了打發她走只好請她找別家飯店.....
所以，這就是瑪格莉特為什麼到我們飯店的原因，當然其二的原因是她有輕微的失智症外加身上濃重的汗臭味，也是前家飯店拒絕她的原因，高村先生一開始就不太想接這個老太太，不斷的詢問些無關緊要的問題，我大概知道他是想拒絕但又不知道怎麼處理，我在高村先生背後戳了幾下，要高村先生不要再趕她了，以瑪格莉特這樣的狀況到哪裡都會被打槍的，因為我不忍心再看她在炎熱天氣以及身體狀況不佳的情況下到處找飯店，於是.....我們就收了這個客人.......
當我看見瑪格莉特從她的布包拿出一堆雜亂無章的澳幣跟日幣，我開始拍額頭了.....喔! 我的天! 哪有人錢這樣亂放的呀! 看著她緩慢的數著日幣準備付房錢，我心裡想: 她是怎麼樣渡過這幾天的阿? 當她把雜亂無章的錢收進布包裡一邊抱怨日本銀行的澳幣兌換匯率很糟糕時，我發現還有一個小藥罐她沒收好，就順手拿給她問她說這是什麼藥品?因為瑪格莉特有失智的症狀我想要提醒她定時服藥，結果.......她用特有的緩慢的回答說: 這. 是. 我. 德. 國. 先. 生. 漢. 斯. 的. 骨. 灰. 罐...... (⊙ˍ⊙) 歐～我的天兒啊！！！！我只差沒把藥罐用丟的出去.....但我還是很鎮定的還給她.....當下我心想這下慘了！果然！我連續兩天爆睡怎樣都睡不飽 (。_。) 還一直做奇怪的夢 >< 高村先生也很擔心我的異狀，因為，從來我都是比他還早就起床，這兩天怎麼會是他起床了我還在昏睡.....
當她知道我有貓咪時，瞬間，她無神又疲憊的眼睛直接通電變的很有神～像個小孩一樣說：我可以看你的寶貝女兒嘛？我說當然可以，我把Isabella從房間抱出來時，瑪格麗特開心的像個小女孩直接就撲向莎小寶這裡親親那裡親親的，訝異的是，平時我那很難逗陣的寵貓竟然沒坑哈一聲的就讓陌生人撲向她了 Lol 我在想莎小寶一定是被瑪格麗特身上特殊的味道給震懾住了～接著我把瑪格麗特領去房間，倒了杯水給她後請這位老菩薩先去洗個澡，順便我幫她把身上穿了將近一個星期的衣服給丟進洗衣機裡面洗，她洗完澡連晚餐都沒有吃就昏沈沈的睡去了！可以想見她非常的疲累～我放了一塊肯德基雞塊在她房間裡，以免她起床肚子餓找不到東西吃。接下來我跟高村先生開始進行晚上的打烊整理工作，結束後，我們兩個在房間討論瑪格麗特這個案子！高村先生說：如果不是因為我戳了他幾下要他別把瑪格麗特打發走，他還真想就再轉介她到別的飯店。我說:每個人都會老都會有不方便的時候！更何況瑪格麗特已經疲累不堪了我實在不忍心就這樣打發她走！而且，只要把她整理乾淨就不會有事情了！但是！我想的太天真了～接下來請看我如何克服困難與這位硬脾氣與失智老人的溝通～
其實，瑪格麗特這趟來是幫她的德國伴侶漢斯先生完成遺願，將他的骨灰灑在大阪京都等地，因為第二次世界大戰開始時，漢斯先生是孤兒被一個日本家庭收養並訓練他武士道的精神，把他關在箱子裡24小時客服恐懼，而瑪格麗特這次來也想見見她的五十年前的日本筆友～因為戰爭與地震之後日本筆友完全斷了音訊，總之，就是跟日本很有緣份就是了。所以，當瑪格麗特在大阪京都等地撒完心愛人的骨灰之後，要去飯店住宿，但是因為她沒有預約的習慣，碰巧飯店又因為夏休旺季以及花火季節以致房間客滿，訂不到飯店在失望之餘返回火車站，不巧，又被警察上前詢問並用警車帶回警局盤問，結果，她隱約聽到警察說要直接把她送回去機場讓她返國，在日本的外國旅客若沒有住到飯店，又被警察臨檢時這樣的狀況是要被送回機場直接搭機回國所屬地，當瑪格麗特知道之後直接威脅警察說：如果送她到機場她直接死在警察面前 o_O || !真的是一個固執的老太太啊！
於是，瑪格麗特輾轉又回到火車站已經是接近午夜了，坐在火車站門前哭泣時，有一個日本家庭看到她隻身在外上前關心，在了解狀況之後瑪格麗特當晚有地方可以停留了！說到這裡瑪格麗特哭泣了起來，她說從沒想到會有好心人願意收留她，隔天一早與好心的日本家庭道別後就搭巴士前往東京，接下來的事就是我寫在前面的描述.....但接下來也夠讓我頭痛了(。_。)
我把照顧瑪格麗特的工作認為是上帝派遣一個老天使來磨練我的耐性，但也是會有被磨光的時候，瑪格麗特一直說她很獨立不需要人照顧，但是事實上她的確是需要有人在旁邊看顧她的，因為她輕微失智症以及需要吃憂鬱症藥物的關係常常忘記怎麼走回來飯店，像第二天她說要換澳幣，於是我們告訴她銀行的方向，結果，她果然又迷路了....花了好久的時間她才又找到路回來飯店.......接下來我請她吃飯因為我告訴她要吃飯才會有體力！她喜歡吃飯的時候有人在旁邊陪著她聊天，雖然，一邊說她無法吃完我做的飯菜，但她一邊講故事時也一邊進食，總之，像個小孩一樣需要有人在旁邊陪她聊天！用餐完畢之後她說：我感覺體力回來了！但我很累要先休息一下～她就去午睡了。
接下來的這幾天，說真的....她的狀況一直發生，有天她出門逛百元商店，結果，她又迷路了.....跑到警察局求助，結果警察跟她要了六次的護照，並詢問她住哪間飯店這時她頭腦靈光的說住我們這邊，把飯店網頁拿給警察看，警察打電話來飯店求證問我們是否有這位客人？！當我們說是的她是住在這邊的客人，警察就放瑪格麗特回來了.....lol 在這裡先說明完全沒有歧視老人的意思，但是，瑪格麗特除了輕微失智症之外還外帶了老人特有的『加齡臭』無論她每天洗澡身上還是有味道～後來，才知道她都吃生食，尤其喜歡吃生魚跟蔬菜...... 每次，當她從炎熱的外面走回來飯店大廳時客人都會走光....大多是沒辦法接受瑪格麗特身上的味道 ◎_◎ 傻眼
有一次，她從上野回來，結果，她從上野公園旁的阿美橫町買了冷凍鮭魚肉，準備要去上野公園餵貓，大熱天的即使冷凍的食物也很快的會融化變質，她就這樣在那邊提了一袋鮭魚肉在外面晃了一整天還生吃了四片 O口O! 超驚訝! 當她回到飯店時.....電動門打開時.....魚肉腐敗的腥臭味跟她身上的汗臭味加起來真的是極品的臭.....不用想！客人也都跑光了，我當下馬上跟瑪格麗特說：「那個魚肉已經腐敗了，不能在飯店烹煮也不能吃了～必須要處理掉！也就是丟掉！」瑪格麗特當下很生氣說為什麼我要這樣對她？我真的是不知道怎麼跟她解釋，我說：「不是每個人都能接受腥臭腐敗的魚腥味，妳這樣做只會打擾到我飯店的客人」我必須很誠實並且用嚴厲的口氣告知她這樣是不行的～她竟然還說要給我的莎小寶吃這些魚.....我馬上回說：「莎小寶今天吃生魚片吃很飽了！謝謝你的好意！」就這樣，我不顧她的抗議就把那袋臭鮭魚肉給用好幾層塑膠袋包起來丟倒垃圾堆裡了！
好不容易到了星期二早上她要退房準備出發前往機場，由美醬早上六點半上班時發現大廳的拉簾已經打開，瑪格莉特在裡面看報紙，到了九點多瑪格莉特突然跟由美醬說:「我好想睡覺~可以讓我在大廳躺下來睡嗎? 」由美醬一聽連忙說：「不行！不行！這樣其他客人看到會很介意！」沒想到馬格麗特說: 「我不介意阿」~~~由美醬最後還是請這位搞得她哭笑不得的老人回到房間去睡覺~
年紀大並不可恥～每個人都會老也必須會經歷過一些病痛才能終老！但我想要說的是由瑪格麗特這個例子讓我對於自己的晚年生活產生了極大的恐懼感，我們沒有小孩，我會先走或高村先生先走誰也不知道？如果，只剩我們其中一個人又面臨著失智的問題還有老人特有的固執問題.....到時候該怎麼辦？唯一肯定的是我絕不會讓自己有「加齡臭」的困擾！
國父孫文的禮運大同篇說的老有所終(國民養老)，鰥寡孤獨廢疾者皆有所養(醫療與收容) 這應該是只存在烏托邦的想法吧？台灣的社會福利沒有歐美國家健全，瑪格麗特是有澳洲政府的福利金照顧生活起居的～
但我還是謝謝瑪格麗特帶給我的啟發，回台灣保險我要多買一點Lol 老了沒人照顧我至少我有保險可以照顧！
2013年8月17日 星期六
Danish.....
最近有兩組丹麥客人入住，羅賓是其中一位, 他很客氣和善更重要的是他時常帶著笑臉～羅賓是在丹麥出生的華裔，我開玩笑的跟他說在丹麥一定很受歡迎, 他跟我說其實一點都不會～因為外國人女人都很高壯常常站在捷運車廂中他看不到其他的視野 Lol 羅賓說反而是亞洲女人在丹麥很受歡迎，像是泰國菲律賓印尼~
Recently, we had 2 groups from Denmark, Rubin is the one of then, He was very polite and more important is he smile a lot~ Robin is born in Denmark Original he is Chinese!
I'm joking around saids he must be very popular in Denmark because he is cute guy,
He told me not at all, because foreigners female are very High and strong, they didn't like asian man very much….. when he standing inside the subway, he can't see anything Lol
He said the Asian woman are very popular in Denmark, like Thai, Philippines and Indonesia ~
另一組丹麥客人是爺孫四口來日本旅遊, 當我跟 Yumi chan 在窗口接待他們的時候，其中的丹麥老太太對我們飯店的期望值太高，冰塊臉之外眼睛從不看人～總之不太和善！最後，丹麥老太太在付錢的時候問了一句:早餐什麼時候開始？........我內心的OS：what? 我真的很想笑出聲音來～立馬我跟她說:我們沒有提供早餐的服務，要吃早餐請到7-11買！同事很驚恐又佩服的看著我直接回掉客人這好笑的問題！我想這位丹麥老太太是出發前沒有做功課吧？把我們當成五星級飯店有早餐吃到飽的嘛？領著他們導覽飯店的設施說明了一遍之後，我微笑的詢問還有任何問題嗎？就請這一組丹麥爺孫上樓去休息了。
There is another group from Denmark too, is the old couple with theirs granddaughter to travel around in Japan, I was at hotel counter with Yumi chan to welcome them, when the every thing all set, then, the Danish Grandma maybe have high expectations of our hotel she has a ice face and don't look at your eyes, anyway she was not friendly at all…. Finally, the Danish Grandma when she about to pay for the money then asked: What time is for the Breakfast?…… hmmmmmm? inside my heart OS: what? I really want laughing now but I couldn't~ well, I told her immediately: we do not provide breakfast service, if you like to have some breakfast please go to 7-11 just around the corner! ...... Yumi chan was very frightened and admire my colleagues looked at me that I am straight back out this funny question! I think this Grandma is not doing theirs homework before! she probably think we are some kind star hotel and we have all you can eat breakfast that kind service? anyway, after I led them to show how to use this hotel environment, I smile ask them do they have any questions? then i please this group go upstairs for some rest.
不久，丹麥爺爺跟孫女跑到樓下來說：房間沒有大浴巾......我說:本飯店沒有提供大浴巾的服務，但可以租用一條一百日幣用到退房為止！結果，那丹麥爺爺說：蛤？還要給錢？我說：當然要給清潔費用阿！最後還是拿了三條上去房間，但是丹麥爺爺又跑下來使用電腦......使用IE開Gmail有問題...當然有問題阿！因為他的丹麥文顯示的關係好像要下載一個什麼plug 後來，看到丹麥爺爺很沮喪的座在大廳電腦前，我忍不住過去教他用火狐使用Gmail，結果可以使用了～但因為code的關係，有些排列不太順暢，我又教了一遍給丹麥爺爺看，後來gmail成功送出，他真是太感謝了我們了.......那麼先進與快樂的國家難道只有教IE嗎？這是我的疑問之一…
Soon, the grandpa with granddaughter went downstairs said: the room have no towels….. I said: well, our hotel does not provide bath towel service, but if you need it you can rented to use until you check out and each on towel we charge for one hundred yen! the grandpa said: uhhh? we need to pay for it? I said: Of course, thats for cleaning fee! they took three towel back to rooms, but again, the grandpa downstairs to using the computer….. to use IE to open his Gmail had some problems…. of course there are problems! Because the Danish seems need to be download a plug to read it, the grandfather are very frustrating to see this what happened to him, I can't help try to help him, to open the Firefox to open he's Gmail, and later he can successfully to use gmail, he was so grateful to me…..I kinda wandering is about in this advanced and happiness countries they only us IE? This is one of my questions…..
大概因為這樣老先生回房間跟丹麥老太太說我們人很不錯這樣。結果隔天，丹麥老太太準備出遊時跟高村桑講一句：說墊子太薄了睡的她腰疼....高村桑說她玩回來會幫她解決這個問題....我癟癟嘴跟高村桑說：做啥對他們那樣好啊？高村桑說因為是客人啊？！........今天，那個丹麥老太太跟高村桑感謝的說：喔～你救了我的命啊～原來高村桑又多準備一個墊子給老太太用.....然後，又帶著他們爺孫四人去招呼計程車....有沒有這樣熱心啊？！
Probably because for this happened, this old grandpa back to room told he's wife to said we are nice to them. The next day, the grandma ready to go out some place then talk to Bobby san: the mattress is to thin and get my back pain…. Bobby san said he'll fix this Problem soon when she's get back….. I puckered my mouth to said: why so nice to them? Bobby san said: because they are our guest ! Today, this grandma talk to bobby san said: Oh~ You are saved my life! in the end Bobby san do add one more mattress for her….. then, bobby san took them to get the taxi….. Bobby san so kindness!
其實，我並沒有說特別針對哪個國家人種有不同的態度，我服務的心態也是取決於客人反饋給我的態度！那個丹麥老太太一開始的態度真的是不好，用鼻孔看人那種高傲的心態我們太了解～嗯....忽然像是某種不愉快的感覺又回來了.......所以，我對她的印象不好，總之～高村桑凡事都會替客人著想....這就是可愛的他！
Actually, I do not have the different service attitude to treat people, no matter which country or race for me it's all same, but it depends customers do feedback me what kinda attitude! This Danish grandma attitude was really bad in the beginning, with the kind of arrogant attitude we knew so well~ ah…….suddenly feels like some kind of unpleasant coming back again....... so, I had a bad impression with this Danish grandma, anyway~ everything Bobby san take good care with them, that's my cute Bobby san, ne!
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